Table of Contents <p style="MARGIN: 0px"></p> <p style="MARGIN: 0px"> </p> <p style="MARGIN: 0px">SECTION I.</p> <p style="MARGIN: 0px">DENTAL PRACTICE ADMINISTRATION</p> <p style="MARGIN: 0px"> </p> <p style="MARGIN: 0px">Chapter 1 – Introduction to the Dental Front OfficeAdministrator</p> <blockquote> <p style="MARGIN: 0px">Duties of the Dental Front Office Administrator Technology and the Dental Administrator </p> <p style="MARGIN: 0px">Professional Appearance Business Casual Inappropriate Clothing Dress Code Regulations </p> <p style="MARGIN: 0px">Professional Attitudes and Actions </p> <p style="MARGIN: 0px">Interpersonal Skills </p> <p style="MARGIN: 0px">Pre-Vacation Work Planning Promotions Promotable Attitudes </p> <p style="MARGIN: 0px">On The Job Now (Special Feature) </p> </blockquote> <p style="MARGIN: 0px">Chapter 2 – Ethical, Legal, and Regulatory Issues and Responsibilities</p> <p style="MARGIN: 0px"> </p> <p style="MARGIN: 0px"> Role of the American Dental Association </p> <p style="MARGIN: 0px"> HIPAA Practice Pitfall (Special Feature) </p> <p style="MARGIN: 0px"> Forms of Fraud </p> <p style="MARGIN: 0px"> Practice Pitfall (Special Feature) </p> <p style="MARGIN: 0px"> Bad Faith Awards </p> <p style="MARGIN: 0px"> Practice Pitfall (Special Feature) </p> <p style="MARGIN: 0px"> </p> <p style="MARGIN: 0px"></p> <p style="MARGIN: 0px">Chapter 3 – The Dental Office Team and Patient Relations</p> <p style="MARGIN: 0px"> </p> <blockquote> <p style="MARGIN: 0px">The Role of the Dentist </p> <p style="MARGIN: 0px">The Role of the Dental Hygienist The Role of the Chairside Dental Assistant </p> </blockquote> <p style="MARGIN: 0px"> </p> <p style="MARGIN: 0px">Chapter 4 – Technology and the Dental Office</p> <p style="MARGIN: 0px"> </p> <p style="MARGIN: 0px">SECTION II.</p> <p style="MARGIN: 0px">GENERAL OFFICE PROCEDURES </p> <p style="MARGIN: 0px"> </p> <p style="MARGIN: 0px">Chapter 5 – Basic Administrative Functions and Printed Communication</p> <p style="MARGIN: 0px"> </p> <p style="MARGIN: 0px">SECTION III.</p> <p style="MARGIN: 0px">MANAGING THE DENTAL FRONT OFFICE</p> <p style="MARGIN: 0px"> </p> <p style="MARGIN: 0px">Chapter 6 – Dental Front Office Management</p> <p style="MARGIN: 0px">Chapter 7 – Dental Terminology and Anatomy of the Oral Cavity </p> <p style="MARGIN: 0px">Chapter 8 –Dental Chart Documentation</p> <p style="MARGIN: 0px">Chapter 9 – Dental Office Forms</p> <blockquote> <p style="MARGIN: 0px">ASA Physical Status Classification System </p> </blockquote> <p style="MARGIN: 0px"> Chapter 10 – Clinical Records Management </p> <p style="MARGIN: 0px"> </p> <p style="MARGIN: 0px"> </p> <p style="MARGIN: 0px">SECTION IV.</p> <p style="MARGIN: 0px">DENTAL INSURANCE PROGRAMS, CODING, AND BILLING</p> <p style="MARGIN: 0px"> </p> <p style="MARGIN: 0px">Chapter 11 – Dental Reference Books and Insurance Contract Interpretation</p> <blockquote> <p style="MARGIN: 0px">Alternative Benefit Plans </p> <p style="MARGIN: 0px">Insurance Carrier Directories </p> </blockquote> <p style="MARGIN: 0px">Chapter 12 – Dental Services and Coding</p> <p style="MARGIN: 0px">Chapter 13 – Dental Billing and the Dental Claim Form</p> <p style="MARGIN: 0px"> </p> <p style="MARGIN: 0px">SECTION V.</p> <p style="MARGIN: 0px">FINANCES AND ACCOUNTING</p> <p style="MARGIN: 0px"> </p> <p style="MARGIN: 0px">Chapter 14 – Dental Practice Accounts Receivable</p> <p style="MARGIN: 0px">Chapter 15 – Accounts Payable and Financial Records Management</p> <blockquote> <p style="MARGIN: 0px"> Quarterly Returns </p> </blockquote> <p style="MARGIN: 0px">SECTION VI.</p> <p style="MARGIN: 0px">SECURING EMPLOYMENT </p> <p style="MARGIN: 0px"> </p> <p style="MARGIN: 0px">Chapter 16 – Employment Skills and Job Search Strategies</p> <p style="MARGIN: 0px"> </p> <p style="MARGIN: 0px">SECTION VII.</p> <p style="MARGIN: 0px">GLOSSARY AND APPENDICES</p> <p style="MARGIN: 0px"> </p> <p style="MARGIN: 0px">Glossary</p> <p style="MARGIN: 0px"> </p> <p style="MARGIN: 0px">Appendix A</p> <p style="MARGIN: 0px">Appendix B</p> <p style="MARGIN: 0px">Appendix C</p> <p style="MARGIN: 0px"> </p>